Thursday, March 15, 2007

Bad happy hour at Mickey Schmicks

After leaving Mimosa, I dashed over to a poetry competition at the House of Jazz (Read that blog entry). Then I met some friends at Allure restaurant and lounge. Hardly anyone was at Allure, so I told four friends to go to McCormick & Schmick's for its late-night happy hour, which I’ve always said is one of the best deals in town.

Kitch and I went to the Excelsior Club for jazz night. (Read that blog entry.) After leaving the Excelsior, we met our friends at McCormick & Schmick’s. My friends said the bartender told them there weren’t any happy hour specials.

I asked the bartender, whom I recognized, what was up. He said the happy hour was from 9-10 p.m.

My friends arrived about 9:30 p.m. and said they specifically asked him about a happy hour special. He told them there wasn’t one. Next, I asked if we could order off the dinner menu. The bartender said the kitchen was closed. I didn’t think much about it, so Kitch and I walked to Madison’s for drinks.

Fifteen minutes later, one of my girlfriends calls to tell me that another couple ordered off the menu after we left Mickey Schmick. I was livid.

First off, I recommended my friends go there for the happy hour and they're told there isn’t one. Then I’m told the kitchen is closed, but another couple orders food.

I returned to speak with the manager. He apologized profusely and said the bartender should have offered us the menu since the restaurant was still serving food to other customers. He also said he didn’t understand why the bartender, who definitely wasn’t a rookie, told my friends that there wasn’t a late-night happy hour. (I have my thoughts on that.)

The manager informed me that he comped my friends' meals and offered me a complimentary meal as well to apologize for the bartender’s unwillingness to serve us food.

I appreciate the way the manager handled the situation because such bad service from the bartender left a bad taste in everyone’s mouth that night.

The lesson from that experience is if you’re gut tells your that something’s not right, ask for a manager.

What's your favorite late night food spot? Post your replies below.


kistyn said...

i'm not surprised by the treatment your friends received at mccormick and schmicks downtown. i have received poor service during the lunch and dinner hours at that specific location. i returned because the food was good but there are too many great options downtown to settle for sucky service. good reporting!!!

Anonymous said...

i am quite shocked, i was in there the other day and i had great service!! i love M&S. they are always very friendly and eager to please if something goes wrong. (which happens from time to time in the restaurant business...) they will always have my busines!! their happy hour is awesome!!